Refund Policy

This Refund Policy applies to purchases made directly through an enabled FaceSwapGif checkout. It forms part of the Terms of Service.

The pricing page may display beta credit packs before checkout is available. Viewing a price or recording purchase interest is not a charge. This policy applies only after FaceSwapGif presents an enabled checkout and you explicitly confirm payment.

Refund eligibility

We will review refund requests involving:

• a duplicate charge for the same purchase;
• paid credits that were not delivered to the purchasing account;
• a confirmed FaceSwapGif billing or technical error that prevented delivery of the purchased service; or
• a cancellation or refund required by applicable law.

For a discretionary request that is not based on mandatory legal rights, contact us within 7 calendar days of the charge and before any credits from that purchase are used. Meeting those conditions allows us to review the request but does not guarantee approval.

While a request is pending, do not use credits tied to the purchase. We may temporarily hold those credits while we review the request. Using them after submitting the request may reduce or invalidate discretionary eligibility, but does not limit rights that applicable law makes mandatory.

Generally non-refundable items

Unless applicable law requires otherwise, we generally do not refund:

• credits that have been used, transferred through an approved account operation, or expired under the validity period shown at checkout;
• free, promotional, bonus, refunded, or administratively granted credits;
• completed generation services or valid outputs based only on preference, dissatisfaction, artifacts, or a change of mind;
• purchases made through an account that was used in violation of the Terms or Content Policy;
• losses caused by sharing account credentials or failing to secure an account; or
• payment-provider, bank, exchange-rate, tax, or processing fees that FaceSwapGif did not receive and cannot reverse.

Nothing in this section limits non-waivable consumer rights.

Failed, canceled, and deleted tasks

FaceSwapGif may place a temporary hold on credits when a generation starts. If the Service records the task as failed before successful settlement, held credits are ordinarily returned to the account automatically. A credit return is not a cash refund and does not extend the original credit expiration date unless the Service states otherwise.

Stopping result tracking does not necessarily cancel work already submitted to an AI provider and does not guarantee a credit return. Deleting a completed task or its media does not reverse a completed generation or create a refund right.

If credits are not restored after a task is recorded as failed, contact support with the task ID so we can review the credit ledger.

How to request a refund

Email support@faceswapgif.com from the address associated with your account and include:

• your account email;
• the order or transaction identifier;
• the payment provider and charge date;
• the reason for the request; and
• any relevant task ID or error details.

Do not send a full card number, bank password, verification code, private key, or government-issued identity document. We may request limited additional information needed to locate the transaction, prevent fraud, or confirm that you control the account.

Review and payment processing

We review the account, order, internal credit ledger, task status, and payment-provider records relevant to the request. Those system records, rather than a screenshot or displayed balance alone, determine credit use and delivery. We may approve all, part, or none of a request based on this policy, the checkout terms, provider records, and applicable law.

For a confirmed technical incident, an appropriate resolution may be restoration or replacement of credits, a partial cash refund, or a full cash refund, depending on what failed, what was delivered, and applicable law. A credit remedy is not a cash refund and will not replace a cash refund when one is legally required.

An approved cash refund is based on the amount actually paid for the affected purchase after discounts, not the undiscounted face value of a credit pack, and will not exceed that amount unless applicable law requires otherwise. Approved cash refunds are normally sent to the original payment method. If the original method cannot receive a refund, we will determine an available lawful alternative.

We aim to review a complete request and send a status or decision email within 1-3 business days, but fraud checks, missing information, provider investigations, or unusually complex incidents may take longer. After approval, payment providers and financial institutions commonly need another 5-10 business days to display the refund; their processing time is outside our control.

Subscriptions and renewals

FaceSwapGif currently presents one-time beta credit packs rather than an active recurring subscription offer. If a recurring product becomes available, its checkout will disclose the billing interval, renewal, cancellation method, and any product-specific refund terms before purchase.

Unless the checkout or applicable law states otherwise, canceling a subscription stops future renewal and does not create a prorated refund for the current billing period.

Charge disputes

Contact us first when you do not recognize a charge or believe billing is incorrect. Filing a fraudulent chargeback, using purchased credits and then disputing the charge, or repeatedly abusing refund requests may result in credit reversal, account restriction, or termination. This does not prevent a good-faith dispute or any right provided by law.

Policy changes

We may update this policy as checkout products, providers, or legal requirements change. The version in effect when you purchase will apply to that transaction unless a later version or applicable law gives you greater rights.

Contact

For refund or billing questions, email support@faceswapgif.com. Include only the transaction information needed for us to locate and review the purchase.